It may be that you would benefit from some information but have neither the time nor the inclination to obtain that information. KTSS can answer that need. The research might be something as simple as "what's the best laser printer for my budget?", or a complex piece of research based on a multiplicity of factors.

It might be some simple web research that you don't have the time for - "I need travel arrangements and accommodation for an exhibition on June 23rd in Coventry, top class or budget".